Terms and Conditions

NextWave Imports Ltd
Last updated: 20 October 2026

Welcome to NextWave Imports. These Terms & Conditions explain the terms that apply when you browse our website or purchase products from us.

We supply innovative lifestyle products, including RushWave and JetFly electric/motorised surfboards, e-Foils, CheerBio hydroponic growing systems, accessories, spare parts and other specialist products.

Our aim is to make purchasing from NextWave straightforward, with clear product information, helpful support and realistic expectations around delivery and after-sales service.

1. Where These Terms Apply

These Terms & Conditions are written for customers purchasing through our website for delivery within New Zealand.

If you are based outside New Zealand and would like to purchase a product from us, please contact us at info@nextwaveimports.co.nz. We may be able to arrange direct delivery to your country.

International orders are handled separately. Before an international order is confirmed, we will provide the applicable terms, delivery arrangements and any relevant information about duties, taxes or other charges. The terms will need to be agreed before the order is finalised.

Any mandatory rights you have under applicable law continue to apply.

2. Products and Product Information

We aim to ensure that product descriptions, specifications, images and prices on our website are clear and accurate.

Please read the product information carefully before placing an order, particularly when purchasing high-value or technical equipment.

Product specifications, colours, accessories and configurations may vary between models. If you are unsure whether a product is suitable for your needs, please contact us before purchasing. We are happy to help you understand the available options.

We will not knowingly misrepresent a product or its capabilities. If an important detail is unclear, please ask us before ordering.

3. Prices and Payment

Unless stated otherwise, prices displayed on our New Zealand website are in New Zealand dollars (NZD).

Any applicable taxes, delivery charges or other costs will be shown or communicated before you complete your purchase.

Payment must be completed using the payment methods available at checkout, unless we have agreed to another arrangement in writing.

If a genuine pricing error or product availability issue occurs, we will contact you to discuss the next steps. We will not use an error as a reason to disregard any rights you have under New Zealand law.

4. Orders and Availability

When you place an order, please ensure that your contact details, delivery address and product selection are correct.

An order acknowledgement confirms that we have received your order; it does not necessarily mean that the order has been accepted for fulfilment.

If we cannot fulfil an order, we will contact you as soon as reasonably practicable and explain the available options. If an order has been paid for and cannot be supplied, we will arrange an appropriate refund.

Some products may be dispatched from an overseas facility or supplied directly through our distribution arrangements. Availability and delivery timeframes can therefore vary between products.

We will provide the relevant information available to us and keep you informed if there is a significant change to your order.

5. Delivery

We arrange courier delivery throughout New Zealand. Large or oversized products may require separate freight or delivery arrangements.

Delivery estimates are provided as a guide unless a specific delivery date has been agreed. We will communicate any material delays that become known to us.

Please make sure your delivery address is accurate and that the delivery location is suitable for the product being ordered.

If your order includes a large or specialist item, please contact us before purchasing if you need to discuss access, delivery requirements or other arrangements.

We remain responsible for meeting our obligations under applicable New Zealand law, including any obligations relating to delivery.

6. Returns and Refunds

Because our products vary in value, size and technical requirements, our voluntary change-of-mind return arrangements differ by product category.

Our separate Returns Policy explains the conditions that apply, including:

• RushWave and JetFly electric/ motorised surfboards & e-Foils : we do not offer voluntary change-of-mind returns or refunds.
• CheerBio hydroponic towers: eligible change-of-mind returns may be requested within 7 calendar days of receipt, provided the tower remains sealed, unopened and in its original packaging.
• Eligible CheerBio accessories and smaller products: change-of-mind returns may be requested within 7 calendar days of receipt, subject to the conditions in our Returns Policy.

Please read the Returns Policy before purchasing.

These voluntary return arrangements do not limit or exclude your rights under the Consumer Guarantees Act 1993 or other applicable law. If a product is faulty or otherwise fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or another remedy, depending on the circumstances.

7. Warranties and Consumer Rights

Products may come with a manufacturer’s warranty or other express warranty. Any applicable warranty details will be provided with the product or made available to you.

A manufacturer’s warranty operates alongside any rights you may have under New Zealand law. It does not replace or remove your rights under the Consumer Guarantees Act 1993.

Where the Act applies, products must meet the relevant consumer guarantees. These include requirements relating to acceptable quality, fitness for purpose and matching their description.

Nothing in these Terms & Conditions is intended to exclude or limit any right or remedy that cannot legally be excluded or limited.

If you have a concern about a product, please contact us at info@nextwaveimports.co.nz so we can discuss the issue and the appropriate next steps.

8. Product Use and Safety

Some of our products are specialist equipment and may include electrical components or batteries.

Customers are responsible for reading and following the product instructions, safety warnings and applicable laws when using and maintaining their products.

For electric/ motorised surfboards & e-Foils, this includes following the manufacturer’s requirements for safe operation, battery handling, charging, storage and transport.

Customers should ensure that a product is suitable for their intended use and that they understand any relevant safety or operating requirements before use. If you are unsure, please contact us or the manufacturer for guidance.

Nothing in this section removes any responsibility NextWave Imports has under applicable law.

9. Website Content

We make reasonable efforts to keep our website accurate, current and available. However, information may occasionally need to be updated or corrected.

Website content, including text, photographs, branding and product descriptions, belongs to NextWave Imports or the relevant rights holder unless otherwise stated. It must not be copied or used commercially without permission, except where permitted by law.

You agree not to misuse our website or attempt to interfere with its normal operation.

10. Privacy

We handle personal information in accordance with our Privacy Policy and applicable New Zealand privacy law.

Please read our Privacy Policy to understand how we collect, use, store and protect your information when you browse our website or place an order.

11. Changes to These Terms

We may update these Terms & Conditions when our products, services or business practices change.

The latest version will be published on our website with its updated date. Any changes will apply in accordance with applicable law and will not remove rights that have already accrued to you under an existing purchase agreement.

12. New Zealand Law

These Terms & Conditions are intended for purchases made through our website for delivery within New Zealand.

They are governed by New Zealand law, subject to any mandatory legal rights or protections that apply to a particular customer or transaction.

For international orders, the applicable terms and arrangements will be provided separately before the order is finalised.

13. Contact Us

If you have any questions about these Terms & Conditions, a product or an order, please contact us.

NextWave Imports Ltd
New Zealand

Email: info@nextwaveimports.co.nz

We are happy to help clarify product details or answer questions before you purchase.