Return Policy

 

NextWave Imports Ltd
Last updated: 20 October 2026

At NextWave Imports, we sell specialist products ranging from premium electric/motorised surfboards , e-Foils to hydroponic growing systems and accessories.

Because our products can be high-value, technical and sometimes large or difficult to transport, our change-of-mind return policy varies depending on the product.

This policy does not affect any rights you may have under the Consumer Guarantees Act 1993 (CGA) or other applicable New Zealand law.

If you have any questions about a return, please contact us at:

info@nextwaveimports.co.nz

1. RushWave and JetFly Electric/ Motorised Surfboards & e-Foils

RushWave and JetFly electric surfboards & e-Foils are high-value, specialist products.

We do not offer change-of-mind returns or refunds on electric surfboards.

Before purchasing, we encourage you to make sure the board is right for you and to contact us if you have any questions about:

  • the model or specifications
  • performance
  • size or configuration
  • accessories
  • batteries
  • delivery
  • intended use
  • safety requirements

We are happy to provide information and help you make an informed decision before you purchase.

This does not affect your rights under New Zealand consumer law. If a product is faulty, defective, unsafe, not as described, or does not meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or another remedy under the law.

2. CheerBio Hydroponic Towers

We offer a 7-calendar-day change-of-mind return period for CheerBio hydroponic towers.

If you change your mind, you can request a return within 7 calendar days of receiving your tower, provided that:

  • The box has not been opened.
  • The tower has not been assembled or used.
  • Original packaging and seals are intact.
  • All components, accessories and documentation are included.
  • The product is in its original condition and suitable for resale.

Because CheerBio towers are large and specialist products, they must remain sealed, unopened and unused to qualify for a voluntary change-of-mind return.

The customer is responsible for the reasonable cost of returning the product under this voluntary change-of-mind policy.

Please contact us at info@nextwaveimports.co.nz before arranging a return. We will provide return instructions.

This voluntary return policy does not affect your rights if your CheerBio tower is faulty, defective or does not meet an applicable consumer guarantee.

3. CheerBio Accessories and Smaller Products

Eligible CheerBio accessories and smaller products may be returned within 7 calendar days of receiving the product if you change your mind.

To qualify:

  • You must provide proof of purchase.
  • The product must be unused and uninstalled.
  • Packaging should remain intact where the product is supplied sealed.
  • Nutrients, growing supplies and other consumable products must be sealed and unopened.
  • All components and accessories must be included.
  • The product must be undamaged and in a condition suitable for resale.

For example, opened nutrients or used accessories will generally not qualify for a change-of-mind return.

The customer is responsible for reasonable return shipping costs for voluntary change-of-mind returns.

Please contact info@nextwaveimports.co.nz before returning anything.

4. Other Products

For products not specifically covered above, any change-of-mind return terms that apply will be stated on the relevant product page or provided before purchase.

Nothing in this policy affects your rights under New Zealand consumer law if a product is faulty, defective, unsafe, not as described or otherwise does not meet an applicable consumer guarantee.

5. Faulty, Defective or Damaged Products

Our change-of-mind policy is separate from your rights under New Zealand consumer law.

If you believe your product is faulty, defective, damaged on arrival, unsafe, not as described, or otherwise does not meet an applicable consumer guarantee, please contact us at:

info@nextwaveimports.co.nz

Where possible, please provide:

  • Your order number or proof of purchase
  • The product name and model
  • Serial number, if applicable
  • A description of the problem
  • Photos or video showing the issue, where useful and safe to provide

We may need to assess or inspect the product before determining the appropriate next step.

Depending on the circumstances and your rights under the Consumer Guarantees Act, the appropriate remedy may include a repair, replacement, refund or another remedy required by law. (Consumer Protection)

We will work with you to resolve genuine product issues as fairly and efficiently as possible.

6. Before Sending a Return

Please contact us before sending a product back.

We will confirm whether the return is eligible under this policy and provide you with the appropriate return instructions.

Please do not send electric surfboards, batteries or other specialist equipment back without contacting us first, as special transport and handling requirements may apply.

7. Return Shipping

For approved change-of-mind returns, the customer is responsible for return shipping costs.

Large or oversized products, including CheerBio towers, may require special freight or collection arrangements. Please contact us before arranging transport.

Where a return or other remedy is required under the Consumer Guarantees Act, we will meet the reasonable costs we are required to meet under New Zealand law. (Consumer Protection)

8. Refunds

Where a voluntary change-of-mind return is approved, we will process the refund once the returned product has been received and checked.

Refunds will generally be made to the original payment method where practicable.

Bank and payment-provider processing times may vary.

Where a refund is required under the Consumer Guarantees Act, we will process it in accordance with the applicable legal requirements.

9. Product Safety

Some NextWave products contain electrical components, batteries or other specialist equipment.

Please do not dismantle, modify or attempt to repair a product if doing so could create a safety risk or affect the assessment of a product issue.

For electric surfboards and batteries, we may provide specific instructions for safe handling and transport before a return is arranged.

10. Contact Us

NextWave Imports Ltd
New Zealand

Email: info@nextwaveimports.co.nz

When contacting us about a return or product issue, please include your order number or proof of purchase where possible.